Customer happiness is the key to the vitality of any business. But you may have grouchy customers and not even know it. And where are they gathering? Online and on social media.
Customer service has become a critical piece of any good digital marketing solution. From monitoring to messages, platforms like Facebook and LinkedIn are rolling out solutions for how to engage with your customers online and maintain great relationships. Because more than ever their comments and reviews are determining your business' reputation.
In this Keep It Local training session, the pros from Smirk New Media will explain how to manage online customer service in order to keep customers coming back.